Tenant Guide



Renting your first property – or even looking for a new one – can be exciting but also a bit daunting. As a tenant, there are things you will need to know to be successful and we’re here to be your trusted guide and adviser.


Contact Infinity – We can’t help if we don’t know you’re looking for property to let so please reach out to us on 020 8907 4665. This will let us know you’re in the market and we can get started working with you right away.


Have Your Finances in Order – Typically, a security deposit plus one month’s rent in advance will be required when your tenancy application is approved so it’s helpful to have that money in the bank ahead of time. We also contact references and perform credit checks on all potential tenants to make sure rent payments will be consistently met. Additionally, make sure you include added costs related to moving like renting a vehicle for your furniture and personal items in the event of an unfurnished let as well as potential commuting costs if you’re moving to an area away from your job.


Verifying Employment & Income – Part of any rental application involves checking your employment status which will include reaching out to your employer and checking pay stutus. If you’re self-employed, no worries. We can check with your accountant to verify your monthly income. Have bank statements, photo identification, and/or Visa information available as you fill out the application.


Successful Property Viewing – You will want to have a list of questions ready since the rental market can move very quickly. When you go to a viewing, check out the neighborhood, whether there is a car park, and try to envision yourself in the property. If your job is a distance away, consider that carefully before jumping into a new tenancy. At Infinity, we are here to help you find the best fit for the right price.


Using Infinity as Your Letting Agent – Safety and security are important considerations in any landlord/tenant situation and Infinity can help with any questions you may have. We work with landlords to make sure all the relevant regulations are being met and ensure regular maintenance to the property is being done.


Inventory You Can Count On – A complete inventory of the property you plan to let is critical to both you and the landlord. That’s why we use a trusted independent company to prepare a colour inventory before you move in. They catalogue and document how the property looks ahead of your move, this includes the condition of any furnishings supplied and will act as the landlord’s guide when you move out.


Treat the Property Like You Own It – It’s important to understand the responsibilities you have as a tenant. Here are a few to consider:


  • Pay rent on time
  • If you want to make changes like painting or having a flat mate move in with you, it’s a good idea to ask first
  • Be considerate of your neighbours
  • Maintenance workers may need access to your property. We will give you plenty of notice beforehand
  • If you decide to move, give the landlord or letting agent plenty of notice so your rental responsibilities end at the right time

Congratulations on your new rental property!

Our straightforward approach and outstanding service levels has been recognised at the most prestigious awards in the UK property industry! We won 8 accolades in our first year of entering in 2019, another 8 in 2020 and we’ve done it again in 2021.

We’re also the proud winners of the Feefo Gold Trusted Service Award for 2019 & 2020 and won the prestigious Feefo Platinum Trusted Service Award in 2021. This independent seal of excellence recognises businesses for delivering exceptional experiences.

By working alongside these government approved organisations, we can provide access to an independent redress scheme and ensure that any payments made are safeguarded. We make sure you have every confidence in choosing us as your preferred agent.